Refund policy
Refund Policy
At Grounded Five Co., we stand behind every tee we send out. If something isn't right, we'll make it right. Simple as that.
What we cover
We offer refunds or replacements for:
- Items that arrived damaged or defective
- Orders that were printed or shipped incorrectly
Because every tee is made to order, we're unable to accept returns or exchanges for sizing issues or change of mind — so please double-check our size guide before ordering. If you're ever unsure, reach out before you buy and we'll help you find the right fit.
How to request a refund
Reach out to us within 30 days of your delivery date at [your support email] with:
- Your order number
- A brief description of the issue
- A photo if the item arrived damaged or defective
We'll get back to you within 2 business days and make it right.
Care instructions
Comfort Colors tees are garment-dyed and built to last — but they do need a little love. For best results, wash inside out in cold water and tumble dry low. This keeps the colors rich and the fit true for the long haul.